Eterna Face Privacy Policy & Cookie Policy
Effective Date: Sat 13 Sep 2025
Eterna Face (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
– Name, email address, and phone number (when you book an appointment)
– Medical or treatment-related information you choose to share with us (for booking or consultation purposes)
– Payment information (processed securely by our payment provider)
– Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use your personal data to:
– Schedule and manage appointments
– Provide treatments and aftercare support
– Send booking confirmations and reminders
– Improve our website and services
– Comply with legal and regulatory obligations
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
– Contractual obligation – to deliver the service you requested
– Legitimate interest – to improve our services and manage communications
– Consent – when you agree to receive marketing or promotional emails
4. Data Storage and Security
Your data is stored securely and only accessed by authorised staff. We use encryption and secure systems to protect personal data.
5. Sharing Your Data
We do not sell or rent your personal information. We may share data with trusted third-party service providers (e.g., email/SMS reminder services) only where necessary to deliver our services.
6. Your Rights
You have the right to:
– Access a copy of your personal data
– Request correction of inaccurate data
– Request deletion of your data (where legally possible)
– Withdraw consent for marketing communications
To exercise your rights, contact us at info@eternaface.com.
7. Data Retention
We retain your data only as long as necessary to fulfil our obligations and comply with legal requirements.
8. Contact Us
For any questions about this policy or your data, please contact:
Eterna Face Clinic
322 Gloucester Road, Bristol, BS7 8TJ
Email: info@eternaface.com
Cookie Policy
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device to remember preferences, enable booking functionality, and analyse site traffic.
Types of Cookies We Use
– Essential cookies – required for booking and website functionality
– Performance cookies – help us improve the site by collecting usage data
– Marketing cookies – used only if you consent, to personalise ads or promotions
You can control cookie preferences in your browser settings or via our cookie banner.